Talk Less, Listen More
I help you enhance what the competition cannot copy: your team and your brand.
Catching, optimistic, innovative.
I know people well and I know their emotions, motivations, fears and joys. Economist, Psychologist, I love to ask, listen and observe to discover Talented People, people with Personality, "people who vibrate". I have led large teams, with more than 400 people, and small teams, always with the objective of generating a dynamic of results. I love the challenge of transforming people: Silent, simple and effective leadership.
I will not tell you anything that I have not done, applied or experienced
Graduate and MBA from ESADE, Master in Business Innovation (MBI) from Deusto, Degree in Psychology from the UOC. I have worked in an Advertising Agency (Account Director at McCann Relationship), in a Client (Commercial Director at Grupo Planeta) and in the Media (Radio Station Director and Commercial Director at Grupo Prisa), so I can say I've seen the full cycle and help you boost the growth of your business.
What problem do you solve? Who do you solve it for? Why is it important for them that someone solves it for them? How do you solve it? Why are you a better alternative? I apply Design Thinking y Design Sprint to identify growth opportunities, create Business Models and make it work. The objective is to find simple and effective solutions, easy to understand and apply and to have a motivated, committed, innovative team.
Consulting services:
I am a consultant with transversal experience and training that allows me to offer a comprehensive approach with solutions focused on the client and positive collaboration. At the end of the day, what counts are the results, so I look for effectiveness, with a practical approach based on real experience.
- Leadership styles
- Effective Communication: Active Listening and Assertiveness
- Group dynamics
- Motivations and Basic Needs of High Performance Teams
- Goal Conversation
- Positive feedback conversation
- Improvement conversation
- Uncomfortable conversations
- Emotion management
- Neuropsychology applied to Leadership
- Change Management
- Business Development
- Design Thinking and Design Sprint for the identification of business opportunities
- Information and measurement system: Business Intelligence, CRM, KPI's, OKR's
- Leads generation and visits
- Reduction of acquisition costs
- Definition and development of the Brand Strategy to enhance the reputation as a category leader
- Identification and prospecting
- Leads generation and visits
- Consultative Selling: SPIN Selling
- Negotiation and closing
- Objection Management
- Retention and Growth of active customers
- Strategic incident Management
- Active listening
- Branding B2B
Training services:
I am committed to cultivating an environment of cooperation, where each individual feels valued and fully understood. I seek to promote autonomy and the ability to choose, recognizing the capabilities and strengths of each person, helping others to discover and develop their full internal potential, evoking their abilities and promoting their personal growth, through Active Listening as a fundamental tool of Leadership and Effective Communication.
- Leadership styles
- Active Listening: what should you observe and listen to? what is there to ask? When do we get more information?
- Attention and Perception Biases
- Motivation: Human needs, Self-esteem and Social Motives
- Assertive communication
- Emotion management
- Systemic psychology and group dynamics
- Change management
- Who to prospect? How to identify the main decision-makers?
- How to close visits?
- What to ask and in what order?
- Negotiation and closing techniques
- Objection Management
- Customer retention and loyalty
- Management of incidents
- Optimization and continuous improvement processes
- Active and Reflective Listening: what should you observe and listen to? what is there to ask? When do we get more information?
- Attention and Perception Biases
- Motivation: Human needs, Self-esteem and Social Motives
- Ethnographic immersion techniques
- Participant and Non-Participant Observation
- Depth interview
- Effective communication: assertiveness and clarity of ideas
Contact
You're almost there!
Imagine that you are in the desert and on the last dune before the oasis you stop...don't do it, call me or if it is more convenient for you, send a message, to your cell phone or email, but do something before you leave... the world needs to know what you do and I think I can help you tell it.